Support Resources
Plan Overviews
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Service Contact Info
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Factory Service Centers
Visit the FARONow! Customer Portal for immediate access to your FARO account, products and licenses, warranty status, support requests and more. Don’t have an account? Learn all about the benefits of this around-the-clock service >
FARO also offers email and telephone support for training and technical assistance, or to schedule service. Support hours are Monday through Friday. See below for availability and contact information for your region:
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Americas
North America
8:00 a.m. to 5:00 p.m. Eastern Standard Time (EST)
+1 (800) 736-2771
Mexico
8:00 a.m. to 5:00 p.m Central Daylight Time (CDT)
011 52 814 170 3542
Brazil
8:00 a.m. to 5:00 p.m Brasilia Standard Time
0800-047-4271
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Europe
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET)
+49 (0) 7150 / 97 97 400
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Asia-Pacific
Australia
8.30 a.m. to 5.30 p.m. Brisbane Standard Time (BST)
+61.7.30296000
Toll Free: 1 (800)981-1503
China8:30 a.m. to 5:30 p.m. China Standard Time (CST)
+86.4006776826
India9 a.m. to 5 p.m. India Standard Time (IST)
Toll free: 1800.1028456
Japan9:00 a.m. to 5:30 p.m. Japan Standard Time (JST)
Toll free: +81.0120.922927
Singapore8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST)
+65 65 111 350
Toll free: 1800 511 1360
Thailand8:30 a.m. to 5.30 p.m. Thailand Standard Time (TST)
+662.315.8999
Hotline: +662 315-8905
FARO offers 11 service centers globally to ensure your hardware is fully optimized for the life of the product, including annual calibration and certification and product repair.
Ready to schedule your service/certification?
Create a FARONow! Customer Portal account or log in with an existing account.
FARO Technologies Inc. R. San Jose 360, Cotia -- SP CEP 06715-862 Brazil Products Serviced: USB FaroArm, all models Rev 6; above only FARO Gage FARO Laser Line Probe (LLP) FARO Laser Tracker, all models except Vantage 6DoF |
FARO International Co., LTD 1F, Building No 2, Juxin Park 188 Pingfu Road Xuhui District Shanghai 200231 China Products Serviced: USB FaroArm®, all models except Inverted Rev 6; above only FARO Laser Line Probe (LLP) FARO Gage FARO Laser Tracker, all models expect Vantage 6DoF |
FARO Technologies Inc. 290 National Road Exton, Pennsylvania 19341 USA Products Serviced: FARO Laser Tracker, all models with B89 Certifications Spherically Mounted Retroreflector (SMR) Retro-Probe FARO Laser Scanner FARO Freestyle FARO Tracer FARO Cobalt |
FARO Europe GmbH & Co. KG Lingwiesenstr 11/2, 70825 Korntal-Münchingen Germany Products Serviced: All FARO products, all models, except FARO Tracer |
FARO Business Technologies India Pvt. Ltd. A-32, Uppal's Genesis Building Mohan Cooperative Industrial Estate Mathura Rd New Delhi 110044 India Products Serviced: USB FaroArm®, all models except Inverted Rev 6; above only FARO Gage FARO Laser Line Probe (LLP) FARO Laser Tracker, all models except Vantage |
FARO Japan, Inc. 716 Kumada Nagakute-shi Aichi 480-1144 Japan Products Serviced: USB FaroArm®, all models except Inverted Rev 6; above only FARO Gage FARO Laser Line Probe (LLP) FARO Laser Tracker, all models expect Vantage 6DoF |
FARO Japan, Inc. 2-3-32 Chikusa, Chikusa-ku, Nagoya-Shi, Aichi Japan Products Serviced: FARO Focus Laser Scanner |
FARO Technologies Inc. 125 Technology Park Lake Mary, Florida 32746 USA Products Serviced: USB FaroArm; all models, excluding legacy models FARO Laser Line Probe (LLP) FARO Gage, and other 4ft FaroArms. 8-Axis Systems FARO Visual Inspect |
FARO Technologies Inc. 215 Avenida Centuria Parque Industrial Milenium Apodaca, Nuevo Leon 66600 Mexico Products Serviced: USB FaroArm®, all models except Quantum,4-Foot, Inverted and Gage Rev 6; above only FARO Laser Line Probe (LLP) FARO Laser Tracker, all models except Vantage 6DoF |
FARO Singapore Pte, LTD. No. 3 Changi South Street 2 #01-01 Xilin Districentre Building B Singapore 486548 Products Serviced: USB FaroArm®, all models except Inverted FARO Gage FARO Laser Line Probe (LLP) FARO Laser Tracker FARO Laser Scanner FARO Visual Inspect |
FARO Technologies (Thailand) Ltd. 11 Soi Bangna-Trad 34 Bangna-Trad Road Bangna, Bangkok 10260 Thailand Products Serviced: USB FaroArm®, all models except Inverted Rev 6 ; above only FARO Gage |
FARO Technologies, UK Ltd UNIT A GREAT CENTRAL INDUSTRIAL EST RUGBY CV21 3XH, Warwickshire, United Kingdom Products Serviced: USB FaroArm®, all models Rev 6; above only FARO Gage FARO Laser Line Probe (LLP) FARO Laser Tracker, all models except Vantage 6DoF FARO Laser Scanner FARO Tracer |
Antares – Desenvolvimento de Software, Lda Edifício Tower Plaza, Rotunda Eng. Edgar Cardoso, 23 – 9º D, Vila Nova de Gaia, 4400-676 Products Serviced: R&D for metrology and Spheres- Customer service Tier 1 for EMEA & Americas |